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Who Are We?
ERIC Systems was founded in 1982. ERIC is an acronym for Employee Records and Information Computerized. We are a privately held, independent software developer (ISD) headquartered in Kirkland, WA. The company has remained under the same management since its inception. In 1988 ERIC Systems was merged with its sister company, The Professional PC, Inc., (same ownership) to eliminate duplication of record keeping and is now a wholly owned subsidiary thereof.
What Do We Do?
ERIC Systems is the author of ERIC Risk Manager. This was our first application developed for sale and remains the company's primary focus. The first Risk Manager program was installed in the offices of a Washington based TPA in 1984 and we're proud to say this client continues to use the current version today. The continued improvement and support of Risk Manager is the focus of 100% of our energies.
Why Are We Different?
ERIC Systems is not your typical software vendor. We have written, marketed, sold, provided training for, and supported our mission critical software for more than two decades. We understand our responsibilities to our clients and we're dedicated to providing the best possible service and support to them. Our business model is unique (compared to our competition) and is derived from our philosophy that your software company should be both a resource and a business partner.
What is Risk Manager?
Risk Manager is a software application offered as an off-the-shelf application for claims administration. We do not offer custom versions of the main program incorporating functionality specific to a single user. All of our clients use the same program which means we can provide the best possible customer service.
However, the design of Risk Manager allows us to easily incorporate site specific modules for import and/or export of data as well as special purpose reports. If a client needs a particular feature or capability not currently offered and, if we believe that enhancement would be of value to a majority of our client base, we will add that feature or capability at no cost to the requester.
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Our Business Philosophies
We don't believe a claims administration application needs to cost six figures (or more).
A single enterprise, single employer version of Risk Manager starts at only $19,995.
We don't force our clients to acquire periodic program updates and enhancements to stay current.
All clients with a current technical support agreement receive all updates and program enhancements.
We don't believe in charging extra for every user accessing our program.
Risk Manager is provided with a file server license. There are no per user or per seat charges payable to ERIC Systems.
We don't believe technical support response times should be measured in days and weeks.
A phone call gets an immediate response with most problems solved within one business day. In fact, the President of the company will most likely answer if you call.
We don't believe in closed or proprietary system architectures.
The Risk Manager database is ODBC compliant and is neither encrypted nor password protected. We believe it’s YOUR data and you should have the right to use it in any manner you deem reasonable and proper.
We don't believe in charging our users multiple times for the same program to stay current.
Our technical support agreement offers ALL program updates and enchantments to all users on a continual basis. No one pays for a new version of their current program in order to stay up-to-date.
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